Technical Operations | Application Support | Technical Customer Support | SMS | IVR | Bash Scripting | MySql | Java | APIs | Perl | Linux- Helping companies in running there Applicaitons smoothly.
Technical Operations: VAS Services (SMS/IVR) Backend Technical Operations. Customer Complaint/Issues Resolution Ensuring Service Smooth Running Processes Automation Managing Application Support Staff Coordination Between Multiple Teams For Smooth Service Operation. Providing Technical Assistance to New Customers for Onboarding Meeting SLAs Documents Management Coordination between Technical and Business Teams. Centos, Ubuntu, RedHad Linux Server Installation/Management Centos, Ubuntu, RedHad Linux Server System Administration Shell/Bash, Perl and Python Scripting. Nagios: Servers Monitoring Tool Configuration/Management. HAProxy, Nginx Installation/Configuration. Web Application Server Tomcat Installation/Configuration & Fine Tuning. TCP Dump Analyses- Wireshark. Logs Analyses & Issues Troubleshooting. Application Backups And Recovery. Database Design Database/Server Tuning Database Maintenance Database Backups/Recovery Started getting into DevOps Tools (Dockers/Kubernetes/AWS) VAS (SMS/IVR) Development/Management E1s/PRIs Configuration Call Center Setup For Inbound And Outbound Calling. SIP Gateway: Kamailio, OpenSips Installation/Configuration SMS Gateway Installation/Configuration CDR Reporting/Analytics CDRs Management CDRs Reconciliation Reports Automation Application Design & Architecture ISO27001 Implementation, Monitoring, Auditing.
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