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Adnan Raza

Technical Operations | Application Support | Technical Customer Support | SMS | IVR | Bash Scripting | MySql | Java | APIs | Perl | Linux- Helping companies in running there Applicaitons smoothly.

Basic Info
  • Career Track: NA
  • Public Username: adnan-raza-
  • Region: Jabal os Saraj, Parwan, Afghanistan
  • LinkedIn: View
About

Technical Operations: VAS Services (SMS/IVR) Backend Technical Operations. Customer Complaint/Issues Resolution Ensuring Service Smooth Running Processes Automation Managing Application Support Staff Coordination Between Multiple Teams For Smooth Service Operation. Providing Technical Assistance to New Customers for Onboarding Meeting SLAs Documents Management Coordination between Technical and Business Teams. Centos, Ubuntu, RedHad Linux Server Installation/Management Centos, Ubuntu, RedHad Linux Server System Administration Shell/Bash, Perl and Python Scripting. Nagios: Servers Monitoring Tool Configuration/Management. HAProxy, Nginx Installation/Configuration. Web Application Server Tomcat Installation/Configuration & Fine Tuning. TCP Dump Analyses- Wireshark. Logs Analyses & Issues Troubleshooting. Application Backups And Recovery. Database Design Database/Server Tuning Database Maintenance Database Backups/Recovery Started getting into DevOps Tools (Dockers/Kubernetes/AWS) VAS (SMS/IVR) Development/Management E1s/PRIs Configuration Call Center Setup For Inbound And Outbound Calling. SIP Gateway: Kamailio, OpenSips Installation/Configuration SMS Gateway Installation/Configuration CDR Reporting/Analytics CDRs Management CDRs Reconciliation Reports Automation Application Design & Architecture ISO27001 Implementation, Monitoring, Auditing.

Skills
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  • Go-Getter

Experiences

  • Senior Manager

    01 Jan 2009 - Currently Working 17 Years

    EvampSaanga

  • Senior Software Engineer

    01 Feb 2007 - 01 Dec 2008 2 Years

    Earth Factor (Pvt) Ltd

Education

  • MCS - Others

    January, 2002 - June, 2005

    International Islamic University, Islamabad

  • BSc - Others

    January, 1999 - June, 2001

    University of Peshawar

  • FSC - Others

    January, 1997 - June, 1999

    Cadet College Razmak

Certifications

  • • Information Security Management System Auditor / Lead Auditor training Course

    IRCA

    01 Dec 2016 -

    Course Credentials

Languages

  • English

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

  • Pashto

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

  • Urdu

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

Interests

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