Cloud Architect | Empowering Businesses with Scalable, Efficient Cloud Solutions | Transforming Customer Experience and Driving Business Growth through Omni-Channel Solutions | MS Teams Expert Voice
An ICT solutions-oriented, results-driven professional with experience and certification in PMI-PMP, TOGAF 9.2, Microsoft Azure Cloud Expert, MS Teams & MCT with over 15 years of experience in the IT industry. As a liaison between the IT and the business teams, I oversee cloud development, growth, and migration. As well as overseeing everyday cloud operations and issues, I shape the direction of the cloud. Manage, design, develop, implement, and test ICT solutions with extensive experience. Able to prioritize activities and achieve defined project objectives with C-level management. Having a profound understanding of IT services management, cloud computing, networking, virtualization, and contact centers & unified communications. My specializations include * Cloud Solutions Architect - Managed Services AZURE platform. * Pre-sales activities – ICT products & solutions demo to customers. * Define project scope, goals, and deliverables that support business goals in collaboration with middle management and stakeholders. * Expert skills in Linux, cloud networking & on-prem connectivity. * Strong knowledge of VoIP industry UC, Contact Centers & cloud applications that include IaaS, PaaS & SaaS models on Azure and AWS. * Expert-level knowledge in CRM/ERP applications. * Perform on-premise or remote Support post-Go-Live. Conduct project post-mortems and create surveys to identify successful and unsuccessful project elements. * Perform Key user training and knowledge transfers. * Identify and resolve issues and conflicts within the project team. KEY ACHIEVEMENTS * Built & Delivered CCaaS - (Contact Center as a Service) on the Azure platform for enterprise customers. * Delivered 70+ successful ICT projects for mid & large-scale organizations. * Unified Comm. & Contact Center Solutions deployed in UAE, Oman, KSA, Qatar, Kuwait & Kenya. * Designed & Implemented the phone banking services solution for the leading bank that achieved a higher ROI and has opened new business channels. * Implemented IP telephony for SMB. * Conducted internationally accredited technical training courses. * Omni Contact Center - for Healthcare, Insurance, Education, Real Estate, Aviation & Logistics.
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